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For Support Please Call:
To protect your security, please DO NOT include any personally identifiable information including SSN, account numbers of any kind, Internet Banking passwords etc. We will never ask you to send personal or financial information by, in response to, or via a link in an email or social media posting.
Who can I call about my account(s)?
Our Customer Accounting Department at 859-873-3136 or 800-873-0236.
What is your Routing Number?
What are your branch hours?
CLICK HERE for Location & Hours
What are your cutoff times for Branch’s, Online Banking, TABS, and Bill Pay (Express Pay)?
Branch cut off time is 4 p.m. as well as online Banking.
TABS and Bill Pay are at 5 p.m.
Why won’t my ATM or Debit card work, I have money?
There are many reasons, please call 859-873-3136 or 1-800-873-0236.
What happens to my ATM or Debit Card when it gets left in the ATM machine?
They are sent to our Electronic Branch. You may call 859-873-3136 or 1-800-873-0236 for more information.
Do you charge to give me my balance over the phone?
Do you charge to do a transfer over the phone?
No. Plus transfers can be done through Online Banking and TABS as well.
Can I get my account number over the phone?
No, we cannot give that information over the phone.
Can I verify a check drawn on your bank?
Yes, you may call our Customer Accounting Department at 859-873-3136 or 800-873-0236 during regular banking hours.
Can you do a credit reference?
Not over the phone, we must have something in writing.
What number do I call for Online Banking or TABS questions?
859-873-3136 or 1-800-873-0236
What number do I call for Bill Pay (Express Pay) questions?
859-873-3136 or 1-800-873-0236. For support call 866-696-3592
How do I sign up for Online Banking?
Check out our page that explains how easy it is to sign up for Online Banking once you've become a United Bank customer. LEARN MORE
Why must I have to get a Secure Access Code every time I login?
You may have not registered your device or pc the first time OR You are trying to access the system from a non-registered device or PC
How can I enroll in eStatements?
Once you’re in Online Banking, click on the Preferences tab; go to Delivery. There you can select electronic statements for your various accounts.
How does Bill Pay (Express Pay) work?
Do you charge for Bill Pay (Express Pay)?
How do I enroll in Bill Pay (Express Pay)?
Once you're an Online Banking customer, navigate to the Transactions page to Personal Bill Pay and follow the instructions.
How do I get a credit report?
For your yearly free credit report CLICK HERE. If you think you may be a victim of identity theft, Click Here