Recommended Hardware & Connection for Online Banking

Recommended Minimum User Hardware and Connection for Online Banking and Mobile App

  • Standard PC or Macintosh® with at least 1 GHz processor and 1GB of RAM
  • Available browser updates applied for improved security and greater anti-virus and spyware protection
  • Microsoft® Windows® 7/8/Vista SP2 or Mac OS X

Note: Microsoft stopped providing support, including security updates, for Windows XP and XP-compatible Internet Explorer (IE) in April 2014. XP users who do not upgrade their operating systems should replace IE with Google Chrome for an up-to-date and secure internet browser.

  • Cable, DSL, or ISDN Internet connection (Dial-up connections are not supported.)

Note: Satellite cable connections often have difficulty supporting encrypted (HTTPS) applications. Since our online banking is HTTPS encrypted for the safety of your financial information, some satellite cable connections may exhibit slow responses.

Display requirements
Desktop and laptop displays can be any height but must support at least a 1300-pixel width. Otherwise, you will need to scroll horizontally to see the entire screen.

PDF reader requirements
We recommend the most recent version of Adobe® Reader® available for desktop and mobile devices. If you choose to use a third-party PDF vendor, we cannot guarantee documents will appear as intended.

Browsers Requirements

Browser support is subject to change with little or no notice and we encourage you to configure your browser for automatic browser updates. Use the most recent browsers available for the most secure experience. If you try to log on without the recommended browser, you will be redirected to the browser website to download a new version of the browser.

Note: Online Banking is not compatible with Safari on Microsoft Windows as Apple has discontinued development of security patches for Windows.

Browsers   you may need to copy and paste the URL
Microsoft Operating System    
Browser/OS Current Version Download Version
Internet Explorer® on Microsoft Windows 7/8.1/10 11.X http://www.microsoft.com/windows/ie/default.mspx
Mozilla Firefox® on Windows Vista SP2 and 3, Windows 7/8.1/10 33 and later http://www.mozilla.com/firefox/
Google Chrome™ on Windows Vista SP2 and 3, Windows 7/8.1/10 37 and later http://www.google.com/chrome
Microsoft Edge™ on Windows 10   https://www.microsoft.com/en-us/windows/microsoft-edge#r5q7v4kbkodYEMrr.97
     
Mac Operating System     
Browser/OS Current Version Download Version
Mozilla Firefox on OS X 10.6 - 10.11  33 and later http://support.mozilla.org/en-US/kb/install-firefox-mac
Safari on OS X 10.6 - 10.11  6 - 9 (9 is preferred) http://www.apple.com/support/mac-apps/safari/
Google Chrome on OS X 10.6 - 10.11 37 and later https://www.google.com/intl/en/chrome/browser/?hl=en&platform=mac&brand=CHFJ

 

Mobile App Requirements

Our Mobile App can be downloaded from the Apple Store for iOS devices or Google Play for Android™ devices. These are the operating systems, connection types, and camera resolutions that are compatible with our Mobile App. Note: For the most secure and consistent experience on mobile devices and tablets, you must use the Mobile App instead of a browser. Note the following details about our Mobile App:

  • Valid email address and telephone number are required.
  • Our Mobile App functions best when the GPS or native mapping app (Location Services) is enabled.

Mobile features that are not compatible with our Mobile App are:

  • Apple Operating Systems (iOS) versions that are earlier than 7.X
  • Android versions earlier than 4.0.3 
  • Windows® Phone, Blackberry®, Kindle Fire™

A mobile device with a rear-facing camera is required to deposit checks with the mobile deposit function in our Mobile App. Camera resolution less than 1.9 megapixels is not supported.